Refund policy
Refund & Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, the item must be in the same condition that you received it, unused, uninstalled, and in its original packaging. You must also provide the receipt or proof of purchase.
Products that have been installed, used, modified, or damaged after delivery are not eligible for return.
Custom cables or customized products are non-returnable unless there is a manufacturing defect or quality issue.
We reserve the right to refuse returns that do not meet the above conditions.
How to Start a Return
To initiate a return, please contact us at support@csldmcml.com with your order number and reason for the return.
Returns must be sent to the following address:
Room 30K, Block A, Building 1
Yujing Huacheng
No. 3001 Binhe Road
Chiwai Community, Nanyuan Subdistrict
Futian District, Shenzhen
Guangdong, China
Items sent back without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was sent.
Damaged or Incorrect Items
Please inspect your order upon receiving it. If the item is defective, damaged, or incorrect, please contact us immediately at support@csldmcml.com so that we can evaluate the issue and provide a suitable solution.
Exchanges
The fastest way to ensure you receive the correct item is to return the product you have and place a new order once the return is approved.
Refunds
After we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@csldmcml.com.
